U Dirty Dog LLC and U Dirty Dog 2 LLC (collectively, “U Dirty Dog”, “we”, “us”, or “our”) operate the website located at udirtydog.com and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit udirtydog.com, book services online, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Companies covered by this policy

This Privacy Policy applies to:

• U Dirty Dog LLC
  77C Millard Farmer Industrial Blvd #103, Newnan, GA 30263
  Email: info@udirtydog.com
  Phone: 678-423-4014

• U Dirty Dog 2 LLC
  232 Stevens Entry, Peachtree City, GA 30269
  Email: info@udirtydog.com
  Phone: 678-632-5535

Both entities operate under the U Dirty Dog brand and follow the practices described in this Privacy Policy.

Information we collect

We may collect the following types of information:

• Contact information, such as your name, email address, phone number, and mailing address when you request an appointment, create an account, or contact either location.

• Pet-related information, such as your pet’s name, breed, age, temperament, grooming preferences, and vaccination status, when you complete our intake or service forms.

• Payment information, such as limited billing details processed through our payment providers; full credit card numbers are typically handled by third party processors and are not stored on our servers.

• Usage data, such as IP address, browser type, device identifiers, pages visited, and the date and time of your visit, collected through cookies and similar technologies on our website.

How we use your information

We may use your information to:

• Provide, schedule, and manage grooming, boarding, daycare, and related pet services at U Dirty Dog LLC and U Dirty Dog 2 LLC.

• Communicate with you about appointments, reminders, confirmations, updates, promotions, and important notices related to our services.

• Respond to your inquiries and provide customer support for either location.

• Operate, maintain, and improve our website and services, including troubleshooting, data analysis, testing, and service development.

• Maintain business and legal records and comply with legal, regulatory, or reporting obligations.

SMS Terms & Conditions for SMS Communications

SMS Consent Communication: The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. If you have consented to receive text messages from U Dirty Dog LLC, and U Dirty Dog 2 LLC, you may receive messages related to the following:

• Appointment reminders, confirmations, and updates for services scheduled at either U Dirty Dog LLC or U Dirty Dog 2 LLC.

• Important service notifications, such as schedule changes, emergency notices, or policy updates.

• Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

• You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

• If you are experiencing any issues, you can reply with the keyword HELP.

• Message and data rates may apply. You can opt out at any time by texting “STOP” For assistance, text “HELP”. Message frequency may vary.

With your consent where required by law, you may also receive occasional marketing or promotional messages from U Dirty Dog branded locations. You can opt out of marketing communications at any time by following the instructions in the message or by contacting us using the information in the “Contact us” section below. Service related messages (such as appointment reminders and important notifications) may still be sent as part of the services you request.

Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings.

• Understand how visitors use our website and help improve performance, content, and user experience.

You can usually control cookies through your browser settings, but disabling cookies may affect certain features or functionality of the website.

When we share information

We do not sell your personal information. We may share your information only in the following situations:

• Between U Dirty Dog LLC and U Dirty Dog 2 LLC when needed to coordinate services, manage customer records, or support you across locations.

• With service providers that help us operate our business (for example, website hosting, payment processing, appointment or messaging platforms, and IT support), who are required to protect your information and use it only to perform services on our behalf.

• With veterinarians or other petcare partners when necessary to provide or coordinate your pet’s care and only with appropriate authorization or as required for safety.

• When required by law, regulation, court order, or to respond to lawful requests from authorities.

• When necessary to protect the rights, property, or safety of U Dirty Dog LLC, U Dirty Dog 2 LLC, our customers, or others.

Data security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or loss. These measures may include secure servers, access controls, and safeguards with our service providers. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep your personal information only for as long as reasonably necessary to:

• Provide the services you request at either location.

• Fulfill the purposes described in this Privacy Policy.

• Meet legal, accounting, or reporting requirements.

When information is no longer needed, we will delete, anonymize, or otherwise appropriately dispose of it in a reasonable manner.

Your rights and choices

Depending on where you live, you may have certain rights regarding your personal information, which can include:

• The right to request access to the personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your information, subject to legal and operational requirements.

• The right to object to or request restrictions of certain types of processing.

To exercise any of these rights, please contact us at info@udirtydog.com or use the mailing addresses or phone numbers listed in the “Contact us” section below. We may need to verify your identity before fulfilling your request.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will take reasonable steps to delete that information as soon as possible.

Thirdparty websites

Our website may contain links to thirdparty websites or services that are not operated or controlled by U Dirty Dog. We are not responsible for the privacy practices or content of those thirdparty sites, and you should review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

Contact us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact:

U Dirty Dog LLC
77C Millard Farmer Industrial Blvd #103
Newnan, GA 30263
Email: info@udirtydog.com
Phone: 678-423-4014

U Dirty Dog 2 LLC
232 Stevens Entry
Peachtree City, GA 30269
Email: info@udirtydog.com
Phone: 678-632-5535